When a specialist navigates to the ‘Automation Rules’ section of the Settings console, all generic automation rules are listed by module. This makes it easy to see which rules are executed on request templates, which on task templates etc. For MSPs, that are sometimes tasked with the verification of many automation rules sent as URLs by their customers, it can be a bit cumbersome to find out on which module the automation rule should be executed. They would have to see that in the audit trail. For this reason, for generic automation rules, the module on which the rule is executed is now shown on the rule in View mode.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.