Completed Requests by Completion Reason

Yet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’.

It is a horizontal bar chart which, by default, shows the number of requests that were completed with a specific completion reason over the past 3 months.

This report can provide interesting insights into how request are completed, especially when it is filtered by customer organization, service provider, service, team, category, etc.