You may have already noticed that the inline images that people have included in their notes load much faster. That is especially true for large images.
The reason why these large images get displayed so much quicker now, is that smaller versions of the original images are downloaded when a record is opened. The original image is retrieved only when a user clicks on one of the images to enlarge it.
The result is a more fluent user experience. This is especially useful for specialists when they open a request that has many notes with multiple pictures and screenshots. This performance enhancement allows them to start scanning these notes almost as soon as the request is opened.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.