A new filter has been added to the ‘Inbox’ view of the Xurrent Specialist Interface for ‘My Inbox’. This ‘Member’ filter allows users to see only requests that are assigned ‘to me’. Using such a filter can be useful in situations where a team has decided to work without a team coordinator to distribute the work. The ‘My Inbox’ view can then sometimes contain many requests that are assigned to the team but not yet to a member, making it harder for the specialist to see which requests he or she should be working on.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.