Another filter has become available for the request views in the Records console and for the request reports in the ‘Reports’ section of the Analytics console.
This filter is called ‘Member’. The ‘Team’ filter was already available, but thanks to the ‘Member’ filter it is now possible to get more granular information. This new filter allows users to limit the requests that they see in a view or report to the ones in which a specific person is selected in the Member field.
The same filter has become available for the views and reports that contain change tasks. This filter works only on change tasks of the category ‘Risk & Impact’ and ‘Implementation’, because those are the only categories that make the Team and Member fields available on the Task form.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.