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This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from Xurrent’s developers.
The customers shared how they use certain features internally. They explained why some of their proposed enhancements are more important to them than others. Some site seeing, live music and amazing culinary experiences provided welcome diversions between the sessions.
At the end of the nearly 3-day CAB, the customers decided that the main themes for 2018 should be more reporting, more project & portfolio management, more resource planning, more CMDB, more knowledge management, and more mobile. So that is the focus for 2018.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
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July 1, 2026
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