When you need to relate one or more configuration items to a request, service instance, contract or task, you can look up these CIs by entering part of their name or label. In some cases, however, it can be useful to search for CIs using their site and location.
This is now possible. When you need to link a CI that has the same name as many others (e.g. a monitor or network printer) and you don’t have its unique label but you do know its location, then this is just the feature you need to quickly find that asset.
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Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.