When a request is completed, the requester is encouraged to provide feedback. Doing so would take the requester to a new browser window that would either thank this person for providing positive feedback, or would ask for the reason why the requester is not satisfied.
This behavior has been adjusted to make sure that the requester sees the ‘thank you’ message, or provides the reason for his/her unhappiness, in the screen that shows the request for which the feedback is provided.
The ‘Thank You’ message, for example, now gets displayed at the top of the request:
In Xurrent’s full UI, the reason for the negative feedback used to be collected in a separate browser window that looked like this:
Now it is requested using a dialog window.
In Self Service, the requester is invited to specify the reason for his/her dissatisfaction in the Note field:
Keeping the requester on the request, rather than opening a separate browser window, offers a slightly improved feedback experience during which the context is always clear.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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