Instant SLA Expiration

To expire an SLA, service level managers have always specified the end date in the Expiry date field. The Xurrent service subsequently ensures that the status of the SLA gets set to ‘Expired’ at midnight on the specified date (taking into account the time zone specified in the service offering on which the SLA is based).

What’s new is that service level managers are now also able to instantly expire an SLA by manually updating its status to ‘Expired’.

This feature will be especially useful when testing different scenarios in sandbox accounts, but may also prove useful when an SLA is to be terminated with immediate effect. The same logic has been applied to contracts and first line support agreements.