Reports on Requests and Tasks by Team and Member

A number of additional reports have become available in the ‘Reports’ section of the Analytics console. The new reports are:

• Open Requests by Team
• Open Requests by Member
• Open Tasks by Team
• Open Tasks by Member
• Finished Tasks by Team
• Finished Tasks by Member

Because the reports that present the number of requests or tasks by member can be considered sensitive in some organizations or countries, these reports are disabled by default. If a support organization wants to use these reports, their 4me account administrator can enable them.