The Service instance field of requests has been improved. Service desk analysts and specialists will notice this after they have placed a request in Edit mode. The Service instance field now behaves in a similar way as the Configuration items field below it.
There are 2 main advantages to this. First, it is now easier to clear the Service instance field. All it takes to empty the field is a click on the small Remove button in front of the name of the selected service instance.
The second advantage is that, after a service instance has been selected, it is possible to click on the hyperlinked name of the service instance to see any remarks that could be useful for the specialists.
Tip: When the Service instance field is empty, the link ‘Link Service instance…’ is available. Pressing this link pops up a search box. In this box you can enter not only a part of the name of the service instance, but also part of the name of the service provider, to help you find the service instance you are looking for.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.