The sorting option ‘Updated’ has become available in the ‘My Inbox’ view and the ‘My Team’s Inbox’ view. This makes it possible to get the inbox items that have not been updated for a while listed at the top of the view.
Many service desk teams will find this helpful, for example when they want to ensure that their customers receive an update at least once a week, even on requests that have not made any progress.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.