A support specialist may be asked how much time she spent on a specific project during a specific month, week or day. Now she is able to answer that question by going to the Analytics console. There, she can open the ‘Timesheets’ section. Even though this section was already available for managers and their substitutes, it is new for specialists.
After opening the ‘Timesheets’ sections, a month can be selected to review the specialist’s timesheet for that month. The timesheet summary is provided below the calendar view. It presents the specialist’s time spent by allocation, service or customer. The scope of the summary can be reduced by selecting a week or a day in the calendar.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.