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AI is handling more tickets than ever—but it won't replace L1. Here's what the future service desk looks like when AI does its job.

Jira Service Management pricing looks straightforward starting at $20/agent, but the true Total Cost of Ownership tells a different story. Read our complete 2026 guide to uncover the hidden "Atlassian Tax" of marketplace apps, strict Free plan limits, expensive implementation consulting fees, and how JSM compares to modern ITSM alternatives.

Pink 26 went full Star Trek — and so did Xurrent. Here's what we learned at our first Pink Elephant conference, and why we're already planning to go back.

See how Xurrent employees use automation rules and Sera AI to eliminate repetitive tasks in seconds — not hours.

Navigating Ivanti's opaque, quote-based pricing can be a challenge. While resellers list modules between $25 and $59 per user, the real cost often lies in mandatory consulting and high-stakes renewal clauses. This comprehensive 2026 guide pulls back the curtain on Ivanti Neurons, detailing the true Total Cost of Ownership (TCO) and how it compares to agile alternatives like Intune and Xurrent.

Discover how Xurrent employees use Sera AI and the virtual agent for frictionless service delivery across IT, HR, and more.

Pricing pages rarely tell the full story. While ManageEngine ServiceDesk Plus offers an attractive entry price, real IT admins warn about the hidden costs of mandatory add-ons, interface bloat, and outsourced support. This complete 2026 guide breaks down the true Total Cost of Ownership (TCO) across all tiers and compares it against modern ITSM alternatives.

Comprehensive guide to ITSM certifications for 2026. Compare ITIL 4, ISO 20000, COBIT, and AIOps paths with costs, ROI, and expert career advice.

See how Xurrent uses its own platform to drive seamless cross-functional service management across teams—without email chaos or lost handoffs.

Is HaloITSM worth the investment in 2026? While its all-inclusive feature set looks great on paper, real IT admins warn about the hidden costs of setup. This comprehensive pricing guide breaks down standard per-agent subscriptions, the hidden "implementation tax," and how HaloITSM stacks up against top alternatives like ServiceNow, Freshservice, and Xurrent.

In 2026, is the "platform of platforms" becoming a budget black hole? This article pulls back the curtain on the opaque "custom quote" maze, exposing the hidden implementation multipliers and licensing complexities that inflate ServiceNow’s Total Cost of Ownership. Discover why IT leaders are switching to Xurrent to cut costs by up to 75% while modernizing their service operations with a unified, transparent alternative.

Freshservice lists its pricing starting at $19 per agent per month, but that number rarely reflects what organizations actually pay. Add-on fees for AI sessions, orchestration transactions, and asset overages can push the real cost significantly higher.This breakdown covers what each Freshservice pricing tier includes, where hidden costs appear, and how to evaluate whether the platform delivers enough value for your organization's specific needs.

A comprehensive guide to IT Service Management covering definition, benefits, core processes, AI transformation, and best practices for modern organizations.

Learn how automated incident communication reduces support tickets, builds trust, and keeps technical teams focused during incidents.

Discover the difference between SLAs, SLOs, SLIs and how they relate to IT Service Management

ITSM protects revenue, cuts costs by 30%, and delivers 195% ROI. Learn why this strategic initiative belongs in your next board meeting, not buried in IT budgets.

A clear guide to ITIL 4: components, guiding principles, 34 practices, certifications, and v3 vs v4—plus Xurrent’s faster, simpler path to adoption.

Master the ESM playbook with proven strategies to drive impact, eliminate friction, and turn skeptics into champions in your organization.

Learn how unified incident management systems create clear accountability, eliminate coordination delays, and drive cross-team ownership for faster resolution.

A look into Tina van Schelt’s journey as Xurrent’s first Front End Engineer, where she’s driving architectural change and redefining what technical growth looks like.

Most AI ITSM projects miss the mark. Discover what’s hype, what actually works, and how to drive real ROI with service-focused AI in IT Service Management.

The Gartner Magic Quadrant for ITSM is over. In its place, buyers in 2025 are demanding fast deployment, secure AI, and measurable outcomes. Here’s how today’s top vendors stack up—and what really matters now.

Learn why fragmented incident management metrics create costly measurement gaps and discover the 4 business-aligned metrics that drive real results.

Sera AI transforms service management with proactive intelligence embedded throughout Xurrent's platform, delivering automated summaries, smart routing, and real-time productivity gains.

Discover how to design unified incident management flows that coordinate seamlessly across all phases, eliminating chaos and achieving faster resolution times.

Learn how fragmented incident response tools create costly delays and discover the three core components of unified incident management that transform chaos into coordination.

Setting sail with the newly formed Customer Success team in 2023, Amir Karera was ready to transition from sales into uncharted waters.

Break down organizational silos and transform your enterprise with ESM. Learn how unified service management creates synergy, efficiency, and better employee experiences.

Discover how Denise Joyal, Customer Success Manager at Xurrent, shapes seamless support by day and beautiful ceramics by night

Organizations only have a 70% success rate at achieving digital transformation goals. Find out about successful strategies, and mistakes to avoid, in this blog.

Learn how ESM applies ITSM's automated workflows and unified ticketing beyond IT to transform HR, Finance, and Facilities for consistent enterprise-wide service delivery.

Explore how ESM can transform service management in your enterprise. Learn practical strategies to enhance efficiency and improve performance.

Learn how ESM shifts from IT-centric bottlenecks to collaborative service management, creating shared accountability and breaking down departmental silos.

Learn 4 proven strategies to modernize your service desk from a reactive ticket-taker into a proactive productivity enabler using AI, automation, and integration.

Discover how to transform chaotic 3 AM incident response fire drills into coordinated, automated workflows that resolve issues while your team sleeps peacefully.

Learn how combining ITSM, ESM, and incident response in one unified platform transforms organizational chaos into operational zen with faster resolutions.

Discover how real-time visibility transforms Enterprise Service Management from reactive IT support to strategic business enablement with measurable outcomes.

Learn why organizations are moving from siloed IT service management to integrated enterprise-wide platforms that boost productivity and employee satisfaction.

Discover how connecting ITSM, incident response, and proactive communication transforms chaotic major incidents into coordinated responses that reduce resolution time by 30%.

Discover how real-time status page updates transform IT incidents from chaotic disruptions into trust-building opportunities that strengthen stakeholder relationships.

Explore Xurrent IMR's AI-powered incident management platform that delivers 60% faster MTTR, automated postmortems, and intelligent scheduling for streamlined operations.

Explore the 6 key trends transforming ITSM in 2025, from AI-driven automation to modern UX design, as the market grows rapidly toward $25.83B by 2029.

Master ITIL Problem Management with our comprehensive guide covering proactive vs reactive approaches, the 7-step lifecycle, key roles, and software selection criteria.

The service desk market in 2025 offers strong alternatives to ManageEngine ServiceDesk Plus, each with different advantages. Read the article to discover the top alternatives to ManageEngine.

Looking for a faster, simpler ServiceNow alternative? Discover the best alternatives to ServiceNow ITSM in 2025.

Learn how NLP bridges human communication and technology in ITSM, enabling automated ticket routing, sentiment analysis, and smarter service management.

Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Discover how Bartek Duma leads Xurrent's Support Engineering team, combining 15+ years of IT service expertise with a passion for customer satisfaction and innovation.

Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.

Discover how an AI service desk can streamline your support operations, boost efficiency, and improve customer satisfaction. Read the article now!

Discover what Enterprise Service Management is and how it can enhance efficiency and collaboration in your organization. Read more to learn its benefits.

Explore how AI-enhanced workflow automation magnifies business efficiency, from basic triggers to autonomous systems. Learn implementation best practices and real-world benefits.

Explore how BYOK encryption provides superior data security compared to standard Platform Managed Keys, giving organizations complete control over their sensitive information in the cloud.

Explore the top 10 ITSM tools in 2026. Compare the best IT service management software for AI automation, fast deployment, low-code workflows, and scalability.

Transform incident management from reactive firefighting to a continuous improvement cycle with Xurrent IMR and Xurrent ITSM's Virtuous Cycle approach—reducing disruptions and building IT resilience.

Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Struggling with IT support? These 7 service desk tips will change how you work — fast.

Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.

Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.

Martijn Adams looks at how Xurrent enables MSPs to configure secure, separate data environments for their customers.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

Four new reports have been added to the ‘Data Integrity Reports’ section of the Settings console.

A fundamental shift is underway in IT service management, advocating a change in perspective that promises to enhance user experience and efficiency. The mantra is simple yet transformative: Talk Services, Not Tech.

The Xurrent Service Navigator now shows whether any of the service categories, services, service instances, or configuration items are down.

Impressions from the Xurrent Customer Advisory Board (CAB) 2022, this year held in Istanbul, Turkey.

Wouter Wyns, Service Management Architect at Xurrent, explains how to slice a watermelon with Xurrent's Service Insight dashboard

Wouter Wyns, Service Management Architect at Xurrent, writes about Keeping Your Problem Management Practice Alive

Wouter Wyns, Service Management Architect at Xurrent, writes about the importance of a Major Incident Management Procedure

Wouter Wyns, Service Management Architect at Xurrent, writes about Moments of Truth in service management.

CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast.

Discontinued service offerings are now clearly indicated as such in standard service requests and on request templates.

Changes and change-related concepts in Xurrent are now renamed to workflows and workflow related concepts.

As the new year ushers in, this is a great time to look back at what will go down in the books as another incredibly strong year for Xurrent.

Automation rules can now be executed whenever the service instance is updated, or when a specific SI is related to a new request.

The ‘Billable’ filter and column in the ‘People’ views that can give an overview of which users in an account are billable for the Xurrent service has been adjusted.

It is now possible to create shareable links and QR codes to invite users to fill out a survey or to complete an uncompleted survey response.

Impressions from the annual Xurrent Customer Advisory Board (CAB) meeting 2021 edition, in Frankfurt, Germany.

Xurrent has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design. Information Services Group (ISG) is a leading global technology research and advisory firm known […]

Piotr Sołtan joins Xurrent's Customer Success department as Service Management Consultant to support Xurrent's customers and partners.

With David Griffiths accepting the role of VP Sales & Marketing, Xurrent adds another superstar to its management team.

Peter White has joined Xurrent as Business Development Director in our U.K. team where he is working with Andrew Smith and Andy Richardson.

Thomas Fruhstuck has joined Xurrent as Chief Compliance Officer. He is the primary contact for customers for all compliance-related information.

Xurrent is participating in the first 3D online ITSM Horizon conference, taking place September 30th and October 1st in both English and German.

Based in South Africa, Trevor Belter has joined Xurrent as Business Development Director - Middle East and Africa.

Today, Michael Wilken has joined the Xurrent team in Munich, Germany as service management architect to support partners and customers in the DACH region.

Today we are proud to announce that industry heavyweight Fred Kouwenberg has joined the Xurrent team as Service Management Architect.

Sebastian Ziemiński joins the Xurrent team as Service Management Consultant to assist Xurrent partners and customers with their implementations.

Eelco Berghuis has joined Xurrent to establish new partnerships and support large organizations throughout their service management solution selection process.

2019 was another year of strong growth for Xurrent with many enterprises and service providers trading in their traditional service management tools for Xurrent.

Patterson Howard joins Xurrent as Sales Director DACH. Patt will build out Xurrent's partner network and customer base in Germany, Austria and Switzerland.

Many enterprise organizations justify the selection of an Enterprise Service Management application that is essentially a development platform or toolbox.

Xurrent Connect 2019 has come to an end. We welcomed delegates from over 20 countries aboard the ss Rotterdam. A record number of people attended this event.