xurrent features

Customer Feedback

Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or to gain a more detailed understanding of satisfaction with a service desk overall.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Customer Feedback

Quantify, visualize and act on customer satisfaction

Turn feedback into action with AI-powered sentiment analysis. Xurrent automatically collects, categorizes, and visualizes customer feedback—helping IT teams proactively improve service quality and enhance user experiences.

Satisfaction tracking

Intuitive thumbs-up/ thumbs-down interface requesters are encouraged to use as a request is completed.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of a web page with a check box to mark service desk satisfaction
A screenshot of an ITSM dashboard showing a customer feedback

Feedback reporting

Visualize Customer Satisfaction, Service Desk Satisfaction, and aggregations of Satisfied/ Dissatisfied Requesters.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
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A g2 award badge with the words leader of ITSM software, winter of 2025
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Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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