xurrent features

Problem Management

Empower your IT team to identify, manage, and resolve underlying issues that cause recurring incidents. Our Incident and Change Management solutions minimize service disruptions and enhance service delivery.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Problem Management

Streamline IT Issue Resolution and Prevent Recurrences

Identify and eliminate the root cause of IT disruptions with AI-driven problem management. Xurrent enables proactive issue resolution by analyzing incident patterns and automating root cause analysis, ensuring long-term stability and reduced downtime.

Proactive Problem Identification

Perform root cause analysis to detect and address recurring issues before they escalate. Early detection means smoother operations and less downtime.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Seamless Integration with ITSM Processes

Enjoy end-to-end issue tracking thanks to simple integration with our Incident and Change Management features. Every identified problem is escalated and resolved efficiently by the appropriate teams.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Automated Problem Resolution Workflow

Create and manage automated workflows to streamline communication and task assignments between IT staff and other departments. Responsibilities can be assigned, priorities set, and progress tracked in real-time — full visibility into the resolution process from start to finish.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A screenshot of a Xurrent problem management showing a common IT issue detail page

Service-Oriented Knowledge Base

Capture and organize solutions and insights in a centralized, searchable repository. Leverage past knowledge to resolve issues faster. Foster continuous learning, ensuring more efficient problem-solving.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Comprehensive Reporting and Analytics

Monitor critical metrics — problem aging, root causes, service impact, and more — with advanced reporting capabilities. Use these data-driven insights to help identify trends, pinpoint inefficiencies, and recommend best practices for preventing future incidents.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A bar chart showing the number of active problems in an ITSM dashboard

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Slovakia

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The Netherlands

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OUTCOMES

The Benefits of

Problem Management

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Improved Service Reliability

Reduce recurring incidents by addressing root causes, increasing customer satisfaction and trust.

Faster Issue Resolution

Leverage automated workflows and historical knowledge for quicker problem-solving, decreasing service downtime.

Enhanced Cross-Team Collaboration

Take advantage of unified problem-solving efforts across IT, customer support, and other departments.

Data-Driven Decision-Making

Predict potential issues and proactively prevent them by utilizing analytics.

Continuous Improvement

Minimize future problems and optimize service delivery by implementing best practices and ongoing enhancements.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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