More Widgets for Self Service Homepage

When organizations are designing their Self Service homepage, there are a number of handy widgets available for adding content. Now, by popular demand, several more of these widgets have been added.

The new widgets are:

• {{latest_knowledge_articles}}
  – for a list of the most recently registered knowledge articles that the user has access to.
• {{most_viewed_knowledge_articles}}
  – for a list of the most popular knowledge articles that the user has access to.
• {{latest_request_templates}}
  – for a list of the most recently registered request templates that the user has access to.
• {{most_applied_request_templates}}
  – for a list of the most popular request templates that the user has access to.
• {{my_recently_used_request_templates}}
  – for a list of request templates that the user has used in the past.

The {{most_viewed_knowledge_articles}} and the {{most_applied_request_templates}} widgets use data from the past 90 days to determine which knowledge articles and which request templates to show.

By default, up to 5 items are displayed in these widgets. This limit of 5 can be adjusted using the limit parameter. For a limit of 3 items, foe example, this would look as follows:

{{latest_request_templates limit=”3″}}

Limits over 25 are rounded down to 25. For {{my_recently_used_request_templates}}, the maximum limit is 10.
This limit parameter is now also available for the other widgets that show a list of items. Those widgets are:

• {{my_inbox}}
• {{my_open_requests}}
• {{my_requests}}
• {{my_completed_requests}}
• {{broadcasts}}