The History of Service Instances

The reason why 4me is capable of measuring SLAs accurately up and down the service hierarchy and across organizational boundaries has a lot to do with the Service Instance record type.

We recently added the History section to the Service Instance form. This section, which is similar to the History section of the Configuration Item form, lists the requests, problems and tasks that have been related to the service instance. Together, these relations provide a useful overview of the service instance’s history.