Product Updates

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Resource Planning Around Out-of-Office

The ‘Resource Planning’ views have been further enhanced, by letting Xurrent take out-of-office periods into account.

A new export mode has been added to the existing export options within a view: an export of the current view.

Account owners are now able to create and revoke account trusts with other accounts, without the need for Xurrent support.

It is now possible for a person with the Account Administrator (or Directory Administrator) role to reset 2FA for a user of the account.

It is now possible to define metadata fields on custom views, which are then available to use in the UI extension Javascript.

Organizations that use Xurrent can now more easily adapt the knowledge management capability, by using knowledge article templates.

People who are added in CC in inbound emails are now automatically added to Xurrent in person records.

The Xurrent Connect chat button now shows a badge, containing the number of chats that are awaiting an answer.

A ‘Support Domains’ section is available to account owners in the settings console of directory accounts, to add Support Domain Accounts.

In a ‘Financial Details’ section on the Service Offerings form, it can be defined how requests should be invoiced to customers.

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