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Quick-reference guides to Xurrent features
Expert ITSM & automation insights
In most column and line charts, a new visualization option ‘Show horizontal line at…’ is now available, to be used as a threshold or benchmark.
It can now be made possible for people to order items from the shop on behalf of someone else.
The Xurrent Support Chat feature enables end users to chat with the service desk team, and the creation of a request from that chat.
The Shop feature allows people from an organization or a customer organization to order items or services directly from Xurrent Self Service.
It is now possible to configure notifications to different people at different moments between incident registration and resolution.
It is now possible to schedule exports of dashboards and send these as a PDF file in an email to internal or external stakeholders.
With the possibility to log in as a guest, Xurrent now has all the necessary functionality to also be used as a whistleblowing platform.
Adding Scrum to the existing capabilities of Xurrent means that Scrum teams can now work fully in Xurrent, without the need for a specific tool.
By adding a new field to the task templates, organizations can now decide if notes can be added when approving approval tasks.
It is now possible to add the ‘Template’ column to the Inbox and filter for ‘Project task template’, ‘Request template’, and ‘Task template’.