/XURRENT
IT Service Management
ITSM with Unmatched Speed and Performance
Slow response times. Overly-complex. Lack of user-friendliness. These are the common complaints for most ITSMs. Xurrent offers <350ms response time for 95% of all interactions. Let us solve your speed and performance issues. Intuitive, out-of-the-box workflows. Enjoy process improvements Day 1.
/ Improve Service Desk Efficiency
A service desk with a built-in process, default automations, and highly-configurable workflows.
/ Enhance End User Satisfaction
Ready-to-use, fully customizable self-service portal means quick and accurate support. Customer satisfaction easily measured. Problem areas quickly surfaced.
/ Rapid Implementations
Up and running in 90 days. Simple configuration. Advanced, robust reports and dashboards.
Challenges Solved
Unnecessary Complexity
Scale as your team grows. Easy to configure. Intuitive to use.
Unhappy End Users
Understand where your team’s problems are. Know the quality of service you are providing. All with transparent service tracking.
Manual Processes
No more manual processes. Automation at every step.
How It Works
A comprehensive approach to service management means users can submit their requests or report incidents through an intuitive and customizable portal. Powered by AI, our system intelligently prioritizes and routes tickets to the appropriate IT personnel, ensuring prompt attention and resolution. Configurable, automated workflows and an AI-assisted knowledge base support your teams with consistently efficient support. Robust reporting and analytics drive continuous process improvement, high-quality service delivery, and top-notch user satisfaction.
Explore Related Features
Customer Feedback
Quantify, visualize and act on customer satisfaction Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or more detailed understanding of satisfaction with a service desk.
Mobile App
Submit and Track All Requests Via Our Mobile App Submit and manage requests seamlessly with our mobile app. Approve changes, view personalized messages, and stay updated with push notifications.
Service Classifications and Recommendation Service
Revolutionize Your IT Service Management with AI-Driven Service Classification and Recommendations Experience next-level IT operations with advanced service classification and intelligent recommendations tailored to optimize service delivery and enhance user satisfaction. Optimize Your IT Processes The AI Service Desk platform by Xurrent allows you to harness the power of artificial intelligence to classify services accurately […]