/XURRENT
Cookie Policy
Updated November 18, 2024
Purpose
This Cookie Policy provides detailed information about how and when Xurrent, Inc. uses cookies and individuals’ choices regarding use.
Does Xurrent use cookies?
Yes. The Xurrent Websites and Xurrent Service Platform use cookies to ensure our customers receive the best possible experience.
Definition of Terms
‘Xurrent websites’ refers to www.xurrent.com and its subpages via that domain for the purposes of providing information about Xurrent. This includes its former name ‘4me’ and its domains.
‘Xurrent Service Platform’ refers to the user interfaces that are used to access the Xurrent platform which consists of self-service portal pages as well as the main application user interface.
What is a cookie?
A cookie is a small piece of data containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Different types of cookie
Session cookies are placed on your browser when you access a website and last for as long as you keep your browser open. They expire when the browser is closed.
Persistent cookies are placed on your computer when you access a website and expire at a fixed point in time or if you manually delete them from your browser.
Cookies used by Xurrent
The Xurrent Websites (eg. www.xurrent.com) are primarily used to provide information about Xurrent and the Xurrent Service Platform. The cookies set by the Xurrent Websites are used to improve the user experience for visitors and to learn about visitors for marketing purposes. The cookies of the Xurrent Websites enable:
- Storing a visitor’s settings
- Remembering information entered by a visitor in forms
- Fulfilling requests submitted by a visitor
- Website performance measurement
- Site administration
Cookies are also set by the Xurrent Service Platform when you interact with our offering. These cookies are primarily used to improve the user experience and performance of the Xurrent Service Platform. In addition, they enable specific security features. These cookies are essential and are required to operate the Xurrent Service Platform. There is no option to opt out of these cookies.
The list of cookies set by the Xurrent Service Platform in the QA and production environments is provided below:
| Name | Duration | Purpose |
|---|---|---|
| _4me_uu | Session | A beacon to protect against system abuse. |
| _4me_session | Session | Holds session information about the visitor or authenticated user. |
| _4me_oidc_state | 15 minutes | Used to prevent CSRF attacks when user authenticates through OpenID Connect. |
| _4me_device_token | Session | Uniquely identifies a mobile Xurrent app. |
| _4me_gnio | Session | Only set to the value 1 when the user opens the global navigation menu in self service or mobile. |
| _4me_ww | Session | Window width of the user’s browser. |
| _4me_res | Session | Screen resolution of the user’s device. |
| _4me_connect | Session | Holds information about the authenticated user making an audio/video call to another authenticated user. |
| _Host-4me_same_site | Session | CSRF attack prevention. |
Additional cookies set by the Xurrent Service Platform in the demo environment are listed below:
| Name | Duration | Purpose |
|---|---|---|
| _4me_demo_uu | Session | A beacon to protect against system abuse. |
| _4me_demo_session | Session | Holds session information about the visitor or authenticated user in a Xurrent demo instance. |
| _4me_isession | 1 day | Identifies the Xurrent demo instance used. |
| _4me_ireturnto | 2 minutes | The URL to return to after successful authentication into a Xurrent demo instance. |
Third-party cookies
Only the Xurrent Websites use third-party application cookies to analyze use of the Xurrent Websites and advertisement conversion.
- Google Analytics – Google uses cookies to collect and process data about how users use websites, and to track data such as this on an anonymous basis.
- Google Adwords – Google uses cookies linked to advertisements on Google to track access to our website, other websites and other data.
- LinkedIn Ad Analytics – LinkedIn uses cookies linked to advertisements on LinkedIn to track access to our websites.
Customer controlled cookies
A Customer has the ability to customize an account it has with the Xurrent Service Platform. This may result in the customer, or any of its third-party providers, setting and using cookies. This is not under the control of Xurrent, and Xurrent is not responsible for the contents or functionality of any such cookies.
All cookies set by Xurrent have cookie names that are prefixed with the string “_4me_” and all are essential cookies (or ‘Strictly Necessary’ in the terminology of the GDPR). Customers are not allowed to use this prefix for naming their cookies.
What are your choices regarding cookies?
You may wish to disable or remove cookies. To do this you can use the information provided via the links below. Please note that this may affect the way you use and interact with the Xurrent Websites and Xurrent Service Platform. Also note that if you disable cookies altogether then you will not be able to log into the 4me Service Platform.
Information about the management of cookies for specific browsers can be found using the following links:
More information about cookies
If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org/ for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of, or customize, preferences associated with your internet browsing. To learn more about this feature from Google, click here.
You can learn about opting out of third-party targeting cookies on the Digital Advertising Alliance’s consumer choice page here or the Network Advertising Initiative’s consumer choice page here or the European Interactive Digital Advertising Alliance consumer choice page here.
Changes to this Cookie Policy
We reserve the right to modify this Cookie Policy at any time. Updates to the Cookie Policy will be posted on the www.xurrent.com website with an indication when it has been updated. We encourage you to periodically review this Cookie Policy for any changes.
Additional Information
Questions regarding this cookie policy can be directed to Xurrent by emailing such questions to [email protected] or by regular mail addressed to:
Xurrent, Inc.
Attn: Data Protection Officer
8 W. Victoria Street
Santa Barbara, CA 93101, USA