Category Archives: Automation
Automation Rule Shows Module Name
When a specialist navigates to the ‘Automation Rules’ section of the Settings console, all generic automation rules are listed by module. This makes it easy to see which rules are executed on request templates, which on task templates etc. For MSPs, that are sometimes tasked with the verification of many automation rules sent as URLs […]
Managing Field Accessible from Automation Rules
On the person record of someone who is a manager of at least one other person, a ‘Managing’ section has recently been added. When opening this section, everyone who reports to this person can be seen listed. This field can now also be accessed with automation rules. This makes it possible to find users who […]
Permissions Exposed On Person Record
It is now possible to read the permissions on a person record with automation rules. Permissions is an array of type permission that exposes the following fields and roles: (more…)
Detect Function Added to Automation Rules
A new array function has been added to the automation rules. The detect function returns the first item in an array that matches the condition. It is similar to the select function, when that is used to retrieve the first record of the collection. As an example, the following two expressions retrieve the same task […]
Automation Rules Detect Recurrent Reservation
Since the end of last year, it is possible in Xurrent to make a recurrent reservation for a configuration item. It is now also possible to discern with an automation rule whether a reservation is one-time only, or recurring. For this, the Boolean field Recurrent has been exposed to the automation rules. This can be […]
New Trigger for CI Automation Rules
A new trigger option has been added for automation rules on configuration items (CIs). ‘On source update’ triggers when the Source field of a configuration item is updated. This can be useful when using discovery tools that provision assets to Xurrent. Often these discovery tools have site specific attributes: an asset discovered in a site […]
Automation Rules ‘In’ Operator
An enhancement of the in and not in operators of the automation rules have been made. Until now, these operators only accepted a comma separated list, as demonstrated in the expression check1 in the screenshot below. These were then always interpreted as either numbers or strings. Now, the input can also be an array of […]
Automation Rules Can Consult Calendars
Automation rules can now access calendars in Xurrent, such as work hours or support hours calendars, or any other calendar. That calendar can subsequently be used to calculate a target time using a start time and a duration. The target can be calculated with the new target_at operator, and the duration between two times using […]
Automation Rules on Person Record
Automation rules were already available for many record types, including requests, problems, workflows, tasks, project tasks, and their respective templates. It is now also possible to build automation rules on person records. A typical use case is the following. Since the release of the enhancement that allows users to register themselves, it is possible that […]