Category Archives: Change Management
Agile Boards Show Waiting Items
When people are looking at an agile board, they are now able to see which items are in the status ‘Waiting for…’ or ‘Waiting for Customer’. A small ‘sleep’ icon is now displayed for each item that is in either of these statuses.
Improved Change Template Selection
When change managers start to register a new change, they are prompted to select a change template. In the past, a dropdown field would allow them to select the appropriate template for the change they needed to register. But since some organizations already have over 1,000 change templates in their 4me account, the dropdown field […]
Introducing Mass Update Actions
Many of the actions available in the 4me toolbar and in the Actions menu can now be used to update multiple records at the same time. This extension of 4me’s mass update functionality can significantly improve the lives of specialists when they need to perform the same updates in multiple records. To make use of […]
Use Forward Button to Update Team
The Forward button in the 4me toolbar has always made it easy for people to pass a request, problem or task to a different member of their team. Now this button can also be used to pass such assignments to a different team. Using this new feature is easy. When a specialist selects, for example, […]
Change Calendar Improvements
A few useful features have been added to the 4me Change Calendar. These improvements were added to ensure that very large support organizations, which manage hundreds of services, are still able to make effective use of the Change Calendar.
Open Projects and Changes in Self Service
After a project task has been assigned to someone, this person can open the project task in 4me Self Service or in the 4me App, even if this person does not have the Specialist role. What is new is that it is now possible in these interfaces to open the project from a project task. […]
Status of Tasks Displayed in Gantt Charts
The Gantt charts of changes and projects that are managed in 4me offer a helpful graphical overview of the tasks, the order in which they should be completed, as well as their timing. To provide an even more complete overview, 4me now also presents the current status of each task in the Gantt chart. This small […]
Context While You Work on Tasks
Most tasks are generated automatically from a task template and do not get updated by the change manager. The context for the work that someone is asked to perform is typically provided by the related change, requests and problems. These are all visible in the task as long as it is in View mode. As […]
Your Approval Is No Longer Needed
For a while now, it has been possible to assign an approval task to multiple approvers. When the minimum number of approvals have been given, or when one of the approvers rejects the task, the remaining approvers are no longer able to approve or reject it. This caused some confusion with some approvers. To explain […]