Category Archives: Customization
Change the Avatar of a Service Instance
It is now possible to change the avatar of a service instance. Up until now, the avatar would be the same as for the service it is related to. By being able to change the avatar, organizations can make it easier for their users to select the correct service instance, when they have a request […]
Added Email Template for Export Finished
A new email template has been added, giving account designers and account administrators the possibility to customize the notification email that is sent when an export is finished, and ready to be downloaded. At the same time, the link that is included in those emails has also changed. The main reason for this is that […]
Shop Order Lines Available in PDF Design
Workflow summaries in PDF can be important for approvers when deciding if a task can be approved or not. These workflow summaries can be designed in the ‘PDF Designs’ section of the Settings console. To help approvers decide if a shop order should be approved, the fields of the shop order lines of a request […]
Configure Supported Languages for Self Service
Using translations and auto-translate, Xurrent can be used by users who speak different languages, whether they work in the same organization or not. Notes can be automatically translated into the preferred language of the user, of which 52 are supported. The user interface element translations are maintained by multiple translators in 15 languages. And using […]
Options for Problem and Release Management
In the Xurrent Development Update of two weeks ago, Xurrent Case Management was announced. By enabling one single option in the Account Settings, an account owner can simplify the use of Xurrent by removing fields and settings that may not be relevant to users of that account. Two new options have now been introduced with […]
Share Personal Views
It is now possible for team managers and coordinators to share personal views with their team members. Using a shared view ensures that all team members work in a uniform way. When creating or editing a personal view, team managers can now select with which of the teams they manage they want to share that […]
Introducing the UI Extension Designer
A brand new tool for creating UI extensions is now available for account designers and administrators in Xurrent. It is a visual ‘what you see is what you get (wysiwyg)’ designer, in which fields and sections can be easily created, added, moved, or removed. This is now the default way to create new UI extensions. […]