Category Archives: Usability
Export Selected Translations
In the ‘Translations’ section of the Settings console, the service categories, services, request templates and UI Extensions can be translated. Translating these records ensures that the end user sees them in their preferred language. These translations are often exported, for example to have them translated by a translation service. So far, exporting these translations had […]
Updates to the Specialist Interface
Several new updates to the Xurrent Specialist Interface have been made. These are aimed at modernizing the interfaces, improving usability and readability, and making better use of the larger screen resolutions that have become more common. The most notable changes are in the table views. Below is an example of the new ‘Inbox’ view. The […]
Filter by Organization Including Descendants
When a user wants to see data related to a specific organization, it is possible to filter a report or other relevant records by that organization. If that user also wants to see data from descendant organizations, i.e. organizations that are lower in the organization structure but in the same branch, these organizations can be […]
More Updates to the Specialist Interface
As part of the redesign effort of the Specialist Interface, several new enhancements were introduced this week. The most striking change is undoubtedly that of the buttons of the five consoles, which are no longer placed horizontally in the header bar, but vertically on the left side of the screen.
Hotjar App Available in Xurrent App Store
Organizations that want to better understand how their users use Xurrent can now install the Hotjar app from our app store. Hotjar uses heatmaps that help you see what people actually do; where they click, how far they scroll, what they look at or ignore. This data can be very helpful for improving internal processes. […]
Specialist Interface Updates: Service Desk Console
Work continues on updating the Xurrent Specialist Interface. After updating the views, the previews, the font, the service hierarchy browser, the main menu and several smaller aspects of the user interface, the Service Desk console has now been addressed. When a service desk analyst or a specialist opens the Service Desk console, the user interface […]
Insert UI Extension Snippets at the Cursor
When creating a UI extension, the snippet generator can be an invaluable tool. A small enhancement to this tool may make working with it even more enjoyable. When clicking the Insert Snippet button in the UI extensions form, the snippet is no longer created at the bottom of the existing HTML, JavaScript or CSS code, […]
Session Does Not Expire When Editing
Working in text fields is now considered user activity. To be clear: when a user has been inactive for a certain time, he or she must log in again. This time is the ‘Idle session timeout’ and it is configurable in the ‘Security’ section of the Settings console. This is an important security setting that […]
User Interface Updates: Service Desk Console (2)
After last week’s updates to the main page of the Service Desk console, the underlying pages have also received a makeover. The support domains, services, configuration items and other items that can be selected are now presented as cards. On the left side, the header with ‘Requests of …’ is removed to create more space […]