/XURRENT
AI-Powered IT Service
Management for Today’s
Innovators
Xurrent ITSM combines advanced AI capabilities with intuitive tools to help your team deliver exceptional IT support, smarter workflows, and measurable results.
ITSM with Unmatched Speed and Performance
Slow response times. Overly-complex. Lack of user-friendliness. These are the common complaints for most ITSMs. Xurrent offers <350ms response time for 95% of all interactions. Let us solve your speed and performance issues. Intuitive, out-of-the-box workflows. Enjoy process improvements Day 1.
/ Improve Service Desk Efficiency
A service desk with a built-in process, default automations, and highly-configurable workflows.
/ Enhance End User Satisfaction
Ready-to-use, fully customizable self-service portal means quick and accurate support. Customer satisfaction easily measured. Problem areas quickly surfaced.
/ Rapid Implementations
Up and running in 90 days. Simple configuration. Advanced, robust reports and dashboards.
Head OF Application Management Team – Banking
“Fast, very intuitive tool, that is always available (from a workplace or mobile device) has eliminated resistance to ticket logging.”
End-to-End ITIL v4 Alignment for Seamless IT Operations
Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, enabling your organization to adopt industry-leading standards and optimize your IT service delivery.
Incident Management
Quickly address and resolve disruptions with automated ticket prioritization and tracking.
Service Request Management
Simplify service delivery with configurable workflows and automated approvals.
Knowledge Management
Share and access critical information with an intuitive, searchable knowledge base.
How It Works
A comprehensive approach to service management means users can submit their requests or report incidents through an intuitive and customizable portal. Powered by AI, our system intelligently prioritizes and routes tickets to the appropriate IT personnel, ensuring prompt attention and resolution. Configurable, automated workflows and an AI-assisted knowledge base support your teams with consistently efficient support. Robust reporting and analytics drive continuous process improvement, high-quality service delivery, and top-notch user satisfaction.
Value-Driven Outcomes for Your IT Organization
Faster Issue Resolution
Minimize downtime with AI-driven insights and automated workflows.
Improved Operational Efficiency
Streamline processes across all ITIL v4 disciplines to save time and resources.
Enhanced End-User Satisfaction
Deliver faster, more reliable IT support with self-service capabilities.
Stronger IT-Business Alignment
Ensure IT services support strategic goals with measurable outcomes.
Scalable and Future-Proof Solutions
Adapt to evolving needs with a platform designed for growth and innovation.
Increase Employee Productivity
Boost productivity with AI-powered tools, intuitive interfaces, and intelligent automation.
Specialist Service Desk IT Europe – Manufacturing
“Best ticket system I have personally used so far. IT support in first level without this tool is unimaginable.”
Built-In AI for Unbridled Productivity
Unlock your teams productivity potential with AI-driven ticket summarization, auto-classification, knowledge article creation, no-code automations, and more – all included at no extra cost.